Adorable Tuxedo Cat Plush Backpack - Soft Fur, Perfect Gift for Women & Kids

At GiftsGrid, your satisfaction is our top priority. If you're not completely satisfied with your purchase, we’re here to help!

30-Day Return PolicyYou may return most new, unopened items within 30 days of delivery for a full refund, provided they meet the following conditions:

• The item must be in the same condition as when you received it.
• It must be unworn, unused, with tags, and in its original packaging.
• You must provide the receipt or proof of purchase.

If the item does not meet these criteria, we may not be able to process your return.

How to Initiate a Return

1. Contact Us:
2. Await Approval:
3. Return Shipping Costs:

⚠️ Items returned without prior authorization will not be accepted.

Errors in Shipping Information

• Incorrect Address Provided: If the package cannot be delivered due to incorrect or incomplete shipping details provided by the buyer, and it is returned to us:
• Lost Items: If the item is lost due to incorrect shipping information, we will be unable to process a refund or replacement.

Please double-check your shipping details before completing your order to avoid these issues.

Damaged or Incorrect Items

Please inspect your order upon receipt. If you notice any damage or receive an incorrect item, contact us within 72 hours at info@GiftsGrid.com. We will resolve the issue promptly.

Non-Returnable Items

For safety and hygiene reasons, certain items cannot be returned:

• Perishable goods (e.g., food, flowers, plants)
• Custom or personalized products
• Personal care items (e.g., beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items or gift cards

If you’re unsure about the return eligibility of a specific item, feel free to contact us.

Exchanges

To exchange an item:

1. Initiate a Return: Follow the return process to send back the unwanted item.
2. Place a New Order: Once the return is approved, you can place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel or return it within 14 days, no questions asked. The item must meet the return eligibility criteria mentioned above.

Refund Policy

1. Processing:
2. Delays:

Need Assistance?

For any questions about returns, exchanges, or refunds, don’t hesitate to contact us at info@GiftsGrid.com. We’re here to make your shopping experience as smooth as possible!